Products & Quality
Is your hair 100% human hair?
Yes, all our products are made from premium 100% human hair, carefully selected to ensure softness, durability, and a natural look.
How long does the hair last?
With proper care, our luxury hair can last 12 months or more, depending on usage and maintenance.
Can I dye or style the hair?
Absolutely! Our hair can be colored, straightened, curled, and styled just like natural hair.
Does the hair shed or tangle?
Our hair is minimal shedding and tangle-free when properly maintained. We recommend regular care for best results.
Services
Do you offer wig customization?
Yes, we offer professional wig customization, tailored to fit your style and preferences perfectly.
Can I bring my own hair for wig making?
Yes, we accept customer hair for machine wig making and customization services.
Do you provide hair treatment and maintenance?
Yes, we offer wig treatment, straightening, and styling services to keep your hair looking fresh and flawless.
Orders & Delivery
How do I place an order?
You can place your order easily via Website, WhatsApp or direct contact with our team for quick assistance.
Do you offer delivery?
Yes, we offer delivery services. Delivery details and fees will be communicated during your order process.
How long does delivery take?
Delivery timelines depend on your location, but we always aim for fast and reliable delivery.
Returns & Refunds
Can I return or exchange my order?
Yes, we accept returns or exchanges within 1–3 days, provided the product is unused, lace is not cut, and it is in original packaging.
Do you offer refunds?
Yes, refunds are processed after inspection and are issued via the original payment method.
Are there items that cannot be refunded?
Yes. We do not accept returns for: Used hair, Cut lace wigs, Products not in original condition
Visit & Contact
Where are you located?
We are located in Douala, Bonamoussadi, behind Santa Lucia, opposite Hotel Nanfang.
How can I contact you?
You can reach us via: Phone & WhatsApp, Social media platforms, Email
Payments
What payment methods do you accept?
We accept: MTN Mobile Money, Orange Money. All payments are secure and verified before processing orders.